Banking Transformed

Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

Listen on Apple Podcasts Listen on Spotify Listen on Pandora

Latest Episode

With their unique preferences, behaviors, and technological fluency, Gen Z and younger consumers are reshaping the landscape of banking products, channels, and engagement strategies.

With this in mind, how do banks connect with and build loyalty among the emerging Gen Z demographic. What technologies, products and messaging matters?

Joining us on the Banking Transformed podcast is a true expert in the field, Brendan Coughlin, Vice Chairman and Head of Consumer Banking at Citizens. Brendan has extensive experience in navigating these dynamic shifts, providing invaluable insights into this very demanding segment of the population.


Recent Episodes

View All

Embedded Banking: The Imperative Transformation for Digital Success

Banking Transformed
Shanker Ramamurthy, Global Managing Partner Banking & Financial Markets, IBM Consulting, discusses the key findings from IBM's latest research on ...
Listen to Embedded Banking: The Imperative Transformation for Digital Success

Customer Success Principles to Improve Your Customer Effort Score (CES)

Banking Transformed
Wayne McCulloch, Chief Customer Officer at Alkami Technology and the author of the best-selling book, “The Seven Pillars of Customer Success”, exp...
Listen to Customer Success Principles to Improve Your Customer Effort Score (CES)

Leadership Journey: From Legacy Bank to Fintech Foundry

Banking Transformed
Rakefet Russak-Aminoach, a trailblazer in digital banking innovation, sheds light on the strategies that enable fintech firms to navigate changing...
Listen to Leadership Journey: From Legacy Bank to Fintech Foundry

How Generative AI Will Revolutionize Financial Services

Banking Transformed
John Duigenan, General Manager, Financial Services and IBM Distinguished Engineer, IBM Technology, discuss some of the most promising AI use cases...
Listen to How Generative AI Will Revolutionize Financial Services

More about Jim Marous

Known for his understanding of the disruption in the banking industry, Marous is the co-publisher of The Financial Brand, and owner and publisher of the Digital Banking Report. Jim speaks on innovation, digital transformation, customer experience, marketing strategies, channel distribution, payments and change management.

Jim has been featured on CNBC, CNN, Forbes, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Fintech Finance and Accenture and has spoken to audiences worldwide.

Marous has also advised the White House on banking policy and is a contributor for Forbes and the Breaking Banks radio show.

Please visit the official Jim Marous website for more information.

Jim Marous

The Host
Named as one of the most influential people in banking and a Top 5 Fintech Influencer to Follow, Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand and the owner and publisher of the Digital Banking Report.

Leah Longbrake

Producer
Cleveland based producer, host and reporter with a background in television and live entertainment. She has an enthusiasm for weddings and events, and believes in celebrating love.