Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

Listen on Apple Podcasts Listen on Spotify Listen on Pandora

Building One to One Digital Relationships

It is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on the customer experience, leveraging corporate culture, strategy, technology, and data analytics. Which firms are the best at being able to accomplish this objective? Which firms are failing to live up to customer expectations … and why?

In this episode, world renowned bestselling author and customer experience guru Don Peppers shares his insights on what is needed to be a customer-focused leader in a digital world. He also looks back 25 years and discusses how the lessons from his first book, ‘The One to One Future’ still apply today.

Recent Episodes

View All

Crafting Unique Business Banking Experiences

Banking Transformed
Matt Wind, head of product management at Popular Bank, discusses critical decisions regarding technology partnerships, innovation strategies, and ...
Listen to Crafting Unique Business Banking Experiences

Payments and Embedded Finance Evolution: The Citi Experience

Banking Transformed
Terry O’Neil, Head of Connected Commerce for Citi Retail Services and Head of Strategic Partnerships for Citi U.S. Personal Banking, explores the ...
Listen to Payments and Embedded Finance Evolution: The Citi Experience

Desire for Data-Driven Personalization Unites Demographic Segments

Banking Transformed
Jaime Dominguez, Principal Product Marketer at Q2, discusses their groundbreaking report on cross-generational banking preferences. This study, co...
Listen to Desire for Data-Driven Personalization Unites Demographic Segments

Banking 2025: Digital Revolution Meets Economic Reality

Banking Transformed
Jan Bellens, Leader in the Global Banking Practice at EY, provides a global perspective on the state of banking transformation, regulatory framewo...
Listen to Banking 2025: Digital Revolution Meets Economic Reality