Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

Listen on Apple Podcasts Listen on Spotify

Desire for Data-Driven Personalization Unites Demographic Segments

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report on cross-generational banking preferences. This study, conducted in partnership with Harris Research, offers crucial insights into how financial institutions can deliver personalized experiences across different age groups.

We discuss the surprising similarities in banking preferences across generations, the high level of trust in the banking industry, and the strong desire for personalized experiences. We'll also delve into the role of AI in fraud detection, the importance of data-driven personalization, and Gen Z's unique banking behaviors.

The findings challenge some common assumptions about generational differences in banking preferences and highlight important opportunities for financial institutions.

Transcript

Recent Episodes

View All

Revolutionizing Small Business Banking in 2025

Banking Transformed
Manny Tocco, Chief Operating Officer of Business Banking at Citizens Bank, shares his insights on the major trends impacting small businesses and ...
Listen to Revolutionizing Small Business Banking in 2025

How Experience-Driven Design Is Revolutionizing Physical Engagement

Banking Transformed
EJ Kritz, Chief Experience Officer at DBSI, hares his expertise on the evolution of branch banking design and customer experience improvements. Re...
Listen to How Experience-Driven Design Is Revolutionizing Physical Engagement

Building Engagement at Speed and Scale

Banking Transformed
Rab Govil, CEO and founder of Naehas, whose platform transforms how banks create, manage, and execute financial products and offers, shares practi...
Listen to Building Engagement at Speed and Scale

Unlocking Patterns of Success in Digital Transformation

Banking Transformed
In this episode of Banking Transformed, we sit down with renowned fintech leader and author Leda Glyptis to explore the hard truths behind buildin...
Listen to Unlocking Patterns of Success in Digital Transformation