Embrace change, take risks, and disrupt yourself

Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the challenges facing the banking industry. Featuring some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

Listen on Apple Podcasts Listen on Spotify

The Digital Banking Tipping Point

According to Malcolm Gladwell, a ‘tipping point’ is the moment of critical mass, when an idea, trend or behavior crosses a threshold and spreads like wildfire. The COVID-19 crisis is an example of such a phenomenon and so has been the instantaneous impact of this crisis on the digital transformation of banking.

Organizations that had not already embraced the entirety of how to become a ‘digital bank’ were caught flat footed as branch doors were closed and customers were required to transact on digital channels. In some cases, accounts couldn't be opened or loan applications taken, In all cases, organizations that had not digitally transformed their operations, products and culture delivered suboptimal customer experiences.

We are fortunate to be joined again by one of the foremost authorities on the future of banking, Chris Skinner. Chris is a prolific blogger and he is joining us today to discuss his newest book, “Doing Digital: Lessons from Leaders”. In this episode, Chris capsulizes interviews he did with several of the leading digital banks in the world, providing a detailed guide for those institutions who are now playing catch up.

Recent Episodes

View All

Unlocking Growth Mode Series #1 Unlocking Banking's Growth Mode

Banking Transformed
Tim Rutten, Chief Marketing Officer at Backbase, joins us from the Netherlands to explore how banks can drive growth by unifying data, breaking do...
Listen to Unlocking Growth Mode Series #1 Unlocking Banking's Growth Mode

How Jenius Bank is Revolutionizing Banking with Personalized Insights

Banking Transformed
John Rosenfeld, President of Jenius Bank, returns to discuss how the digital division of SMBC MANUBANK is redefining banking through personalized ...
Listen to How Jenius Bank is Revolutionizing Banking with Personalized Insights

From Data Overload to Strategic Insights

Banking Transformed
Lee Wetherington, Senior Director of Corporate Strategy at Jack Henry ™ & Associates, joins us to explore how banks can break down data silos and ...
Listen to From Data Overload to Strategic Insights

How Top Banks Are Turning Customer Experience into Sustainable Growth

Banking Transformed
Kartik Ramakrishnan, CEO of Financial Services at Capgemini, discusses the eye-opening findings from their just-released 2025 World Retail Banking...
Listen to How Top Banks Are Turning Customer Experience into Sustainable Growth